Contact us

If you have any questions concerning an order or merchandise, please feel free to contact us Monday through Saturday, 11 a.m. to 6 p.m. EST:

Dominique Ellis
Retail Manager and Gallery Coordinator
215-925-3453 x21
dominique@theclaystudio.org

Jennifer Zwilling
Curator of Artistic Programs
215-925-3453 x18 (M-F, 9-5)
jzwilling@theclaystudio.org

Payment

All credit card transactions are completed within a secure server connection. 6% sales tax will be added to PA sales and 8% sales tax will be added to Philadelphia, PA sales. We accept Visa, Mastercard, Discover, and American Express.

 

Special Orders/Commissions

Please contact us directly if you see something you like, but is just not quite right. We will gladly try to accommodate your desires.

Gift Registry

Our shop offers unique gifts for special occasions you won’t find anywhere else. [COMING SOON: You'll be able to create and search for online gift registries]

Shipping

Shipping prices are for orders shipped within the continental United States. All orders are shipped UPS standard ground, and should arrive within 5 business days after being shipped. Alaska, Hawaii, and Puerto Rico require express delivery. For international orders, please call or email for special shipping requirements. Sorry, we are unable to ship orders to APO/FPO addresses or PO boxes.

Express shipping is available. For a specific quote, please call or email Dominique Ellis at 215-925-3453 x21 or dominique@theclaystudio.org.

Returns

If you are unhappy with your purchase for any reason, please contact us and we will arrange a return. Undamaged merchandise can be returned within 30 days for a full refund minus shipping costs. Merchandise returned after 30 days, and before 90 days, can be exchanged for store credit. After 90 days we cannot accept returns. Send the item, securely packed in the original packaging, to:

Attn: Shop Returns
The Clay Studio
139 N Second Street
Philadelphia, PA 19106

Damaged Merchandise

If merchandise arrives damaged, please call us immediately at 215-925-3453 x18 or email dominiquie@theclaystudio.org. Save all boxes and packing materials. We will have UPS return to pick up the merchandise at no charge to you and if at all possible will send out a replacement order.

Contact Us